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How Quickly They Forget

Posted by James Aspell | Jan 04, 2008 | 0 Comments

Back in the Spring of 2007 I settled a sizable worker's comp case for a client that had followed me from my old firm. I sent him my usual thank you note at the conclusion of his case and heard nothing further from him until last month when he called me out of the blue and told me that he wanted to apply for Social Security Disability and wanted my help. I gladly agreed to go out to his home to meet with him as he was recovering from back surgery. In the course of the interview, he mentioned to me that he had been in a car accident a few months previously and had hired one of the attorneys that advertises on the CT Transit busses. I asked why he hadn't contacted me and I got the answer that every lawyer fears: "I didn't know you took that kind of case." Unfortunately for him, he is now unhappy with his current PI lawyer who does not return his calls and does not seem to be "up" on the details of his case (sound familiar?). Unfortunately for me, I am out one accident case that I would have been thrilled to have. The moral is that I need to remember to continually stay in touch with my clients, letting them know I am thinking of them and keeping fresh in their minds. I handle so many different kinds of legal matters. If only this client had known that, both he and I would be happier today.

About the Author

James Aspell

Principal since August 1, 2006 James F. Aspell is the principal and managing attorney of the firm which he started in 2006 following 20 years of litigation practice in a mid -size firm in Hartford, Connecticut. Jim focuses his practice in the areas of worker's compensation and personal injury l...


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